HTC shipped out Class 2 SD cards with the some of these phones and Class 2 is very, very slow reading and writing...basically junk...so when you install programs to the SD card it will freeze up when you try to access them alot of times.....thus the phone freezes and you have to restart it- very frustrating!
Here's the info to get it exchanged from HTC directly:
HTC has recently acknowledged an issue with the 16GB SD card that shipped with the US T-Mobile HD2. T-Mobile issued an internal bulletin to this effect and provided a US number (888.356.2375) to call to arrange to have the SD card replaced, from Level 2 to a Level 4 SD card. Alot of HD2's had the Level 2 card installed and this card was found to cause the phone to freeze. The Level # is indicated by a circle with a numeral in the middle of it. Usually on the upper right hand side of the SD card. When you call the number HTC provided they will want you to have the HD2 in front of you with IMEI and S/N ready.
They want you to send the 16 GB card back and they will replace it or else give them your credit card # and they will charge you some ridiculous price like 88.00 to send you a new one and when they receive your old one they will revoke the charge....my recommendation....send the old one in with the info they send you on email and be sure and backup your data on that card and format it before sending back to HTC. They said 2-3 weeks for replacement.
No comments:
Post a Comment